All about easier understanding, says the city
Utilities Kingston has launched a redesigned utility bill in November 2024 to enhance customer experience.
The new layout focuses on clarity and readability, making it easier for customers to review and understand their utility usage and charges.
Key features of the updated bill include larger text, more space for improved readability, and brighter colours for quicker access to information. Enhanced graphs allow for easier comparison and tracking of usage, while a detailed breakdown of charges ensures transparency.
David Fell, President and CEO of Utilities Kingston, explained the redesign aims to empower customers by improving the clarity of billing, helping them manage utility services more effectively.
Customers can preview the new bill design and its breakdown at UtilitiesKingston.com. For added convenience, customers are encouraged to sign up for eBilling through the MyUtilities account, providing secure and timely online bill delivery.
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